Personal Insurance Representative Charlene Stubbs

Several members have asked me why the return envelopes provided in our premium notices say not to send any correspondence with your payment. I wanted to share some information with you that may be helpful. All premium payments using our return envelopes go to ABE’s bank payment processing center so that the checks are credited as quickly as possible. Any correspondence you send with your payment goes directly to the bank where it is separated from your payment. If you send a note with your payment, the bank will separate it from your check and payment stub and is supposed to send it to ABE but there will be a delay. This can be frustrating for our members. To avoid this frustration, PLEASE call, email or fax me with your request and I'll help you right away.